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Write to us: hola@tickex.live

Frequently asked questions

Where is my ticket?

In the confirmation email and in My Tickex. One QR per purchase, valid for everything included in your night (concert, dinner, after party and parking), and it says how many people it admits. To give each companion their own, send them their ticket from your pass.

Can I send a ticket to a companion?

Yes. From your pass, "Send to a companion" moves their seat (and their dinner if any) to a new pass in their name.

Can I change my seat?

If better seats are available you can upgrade from your pass and pay only the difference.

Can I return a ticket?

Tickets are not refundable except when the event is cancelled or substantially changed; in that case you get a full refund. For any refund or change, reply to your purchase email.

I need an invoice

In My Tickex, every order has its invoice in PDF. You can add your company details before paying.

Something does not work

Write to hola@tickex.live with your order number and we will answer as soon as possible.